Primary Duties

The Warranty Specialist provides administrative support to the service department on warranty-related issues.  Filing time-sensitive documentation and planning need in regards to warranty claims, RGAs, resubmittals, and warranty registrations, etc..

Responsibilities:

• Review warranty registration and Personal Information Agreement forms for accuracy.
• Maintains information in an organized manner for distribution into the company network drive for all aspects of warranty.
• Process  Warranty registrations timely.
• Assist the Warranty Manager with warranty claim filing as required.
• Document and track credit memo filings for warranty claims filed by dealers.
• Assists dealer personnel in the proper submission of warranty registration and claims.
• Invoice suppliers/Vendors for all applicable warranty claims.
• Assists in the RGAs process.
• Create and assist with data plate creation for FL modifications
• Monthly reporting on warranty and service metrics
• Assist the Director of Aftermarket with reporting and documentation of recurring issues and communication with HQ

Other duties:

Other duties and functions appropriate to the position as assigned by the manager from time to time. Work environment and other requirements:

Wrok Environment:

The work environment is a non-smoking office environment.  No heavy lifting required.  Mostly sitting with computer and phone usage.  Accommodations can be made for handicapped employee. No travel is required for this position.